I stayed at the Crowne Plaza Times Square April 10-14, 2007 for a business trip. I reserved a king non-smoking, but when I arrived at the hotel, I was put into a room that had a DOUBLE bed that FOLDED OUT OF THE WALL (room 2823). The room was teeny tiny and had adjoining rooms on each side. I could sit on the end of the bed and my knees would touch the television stand (and I am only 5’7″). The hotel had not turned on air conditioning yet (the hotel only turns it on during summer months) and the room was very warm. The window opened about 3 inches, but would not stay open so I had to prop it open with the guest services book.
So the room was small and hot and I could hear my neighbors conversation verbatim?? Okay, I can get over that, I am basically there just to sleep, right, and besides, this is on my company’s dime, not mine. Not as easy at it sounds…..
That first night, the bed was basically like sleeping on a box spring, hard and uncomfortable. And I noticed that my legs were really itchy!! I thought I was either having a reaction to the laundry detergent used on the sheets, or the soap products the hotel carries.
The next morning I requested that I be moved to a different room because I was so displeased with room 2823. I was told I would not be moved unitl the 3rd day because the hotel was full. Fine, I thought, I can stand one more night of hearing the shrill laughter of my neighbors at 2 a.m. and my legs itching like mad.
On the third morning, I was moved to room 2815. Just a few doors down the hall but a world of difference from room 2823!! I got a king size bed and much more room. And the room’s temperature was acceptable and there were no adjoinging rooms…hooray! I was much happier….But the itchy legs continued, and by this time, the itch had moved up to my stomach and arms.
On the morning of my departure, I was sitting on my bed putting on my shoes. I felt another bite and looked at my arm where I found a bug, similar in appearance to an appleseed, biting me. I smashed it and thought nothing more of it. I had never seen a bedbug, and besides, aren’t they just the lure of a childhood rhyme?? WRONG
The bites still continued when I got home and again, I found a stupid bug (just like the first one) on my leg. Now I was really perplexed as to why I had seen this same bug at the Crowne Plaza and now again on my leg. I did some reseach on the internet, low and behold, I had discovered BEDBUGS!!! Yes, freaking BEDBUGS traveled back to North Carolina with me.
I had never seen a bedbug in my life until my stay at the Crowne Plaza, and now they are making me and my home their own personal feeding trough. I am going to have to get an exterminator now and who knows what that is going to cost? I don’t, not yet anyway, but I bet it’s not going to be cheap.
Thanks a lot Crowne Plaza, for your univited Begbugs guests and my future extermination bill. BEWARE of rooms 2823 and 2815.
And by the way, I informed the hotel, they have not responded to my complaints. Also, a co-worker stayed in room 2723 (just below my original room, but her’s was a double, much larger and had only one adjoining room) and so far she has not been affected by bedbugs. We’re keeping our fingers crossed.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.